IMPORTANT CUSTOMER BILLING NOTICE

NO SECOND MONTHLY BILLING NOTICE WILL BE PROVIDED

EFFECTIVE JANUARY 2013 BCWU WILL NO LONGER MAIL DELINQUENT BILLING NOTICES.

(Defined: No Past Due Notice, Final Notice before shut off, Delinquent or Disconnect Billing Notice)

BCWU will continue to mail the single regular monthly billing notice. This notice will provide customers with the current monthly billed amount owed, as well as any past due balance. Past due balances will be reflected on the regular monthly billing notice as a “Balance Forward” on all future billing notices. Accounts due for Disconnection will receive a boldly stated “DISCONNECT NOTICE” message in the upper and lower portion of their billing notice. The “DISCONNECT NOTICE” information appearing in the lower portion of the billing notice will include the amount required to be paid and the last date the payment must be received in our office to avoid disconnection of your water service.

If you pay your “Current Charges” in full no later than the “Current Due Date” shown on your billing notice, you will avoid future penalty charges and/or loss of water service by disconnection.

NO COURTESY CALLS WILL BE PROVIDED for Past Due, Delinquent, Disconnect, or outstanding balance accounts.

This Action was Approved by the Brown County Water Utility, Inc. Board of Directors on August 21, 2012.

Amendment to Water User’s Agreement – reference page 3, revision date 11-14-2012.

The Failure of a User to pay water charges duly imposed shall result in the automatic imposition of the following penalties:

a. Non-payment within seventeen (17) days from the billing date will be subject to a penalty of ten (10) percent of that part of the delinquent account which does not exceed $3.00, plus three (3) percent of any delinquent amount in excess of $3.00.

b. Non-payment within thirty (30) days from the billing date will result in the water being shut off from the User’s property.

c. Non-payment for sixty (60) days after original billing date may cause the User to forfeit the User’s Membership Certificate and terminate this agreement. User shall then not be entitled to receive, nor the Supplier obligated to supply, any water under this agreement. If the User thereafter pays all water charges in arrears, all penalties charged against User, and reinstates the User’s Membership by re-purchasing the User Membership Certificate provided in Supplier’s Rules and Regulations, then said User shall be entitled to a resumption of water services subject to all regulations of the Supplier.

In the event it becomes necessary for the Supplier to shut off the water from a User’s property, the applicable Reconnect Fee will be charged to the User for the reconnection of the service.

This Action was Approved by the Brown County Water Utility, Inc. Board of Directors on October 16, 2012.

Amendment to Water User’s Agreement – reference page 2, revision date 11-14-2012.

When any non-routine General Service Call also referred to as Trip Charge is made by the Utility at the request of the customer, a charge of Twenty Dollars ($20.00) will be assessed to the customer’s account for conditions on the customer’s side of the meter.

The Seasonal Member/ Customer (User) (defined: not your full-time primary residence) has determined that he or she will not be living at the residence served by the membership for extended periods as the result of the seasonal use of the residence served by the meter of User. The User will notify Brown County Water Utility, Inc.’s (Supplier) office as to when said User will no longer desire water services for the season. At the designated time, Supplier will disconnect the meter during normal business hours. The User will pay a General Service Charge also referred to as Trip Charge of Twenty Dollars ($20.00) and will agree to pay a minimum use water bill during the period of non-use. The prevailing minimum-use water bill due from each User is Twenty-Seven Dollars and Sixty-Nine Cents ($27.69) per month.

Upon returning to the User residence, after receiving notification, Supplier will reconnect the water meter during normal business hours, and the User agrees to the payment of a General Service Charge also referred to as Trip Charge of Twenty Dollars ($20.00).

The referenced changes to the Water User's Agreement, supersedes any previously signed Water User's Agreement, effective immediately.

Brown County Water Utility, Inc.

Mailing and Office Location:

5132 N. State Road 135

Morgantown, IN  46160

www.BrownCounty

Water.com

Phone:812-988-6611

Fax: 812-988-9351

Office and Drive-up Hours:

Mon-Fri 8:30 AM - 4:30 PM

Night Depository available

for after hour payments

12-5/2012  12-369  31606075